Salary reviews and objections, ‘behaviour modification’, managing expectations, delivering criticism, and under performance are just a few difficult conversations we all have to have.

Let’s face it, as a profession we are not great at these discussions and hope that the issues resolve themselves before we ever have to confront them. The Performance Management in Practice webinar will not only deliver the tools to make these conversations less confrontational but unveil the techniques that will produce the best possible results.

And, we explore the way to approach performance management across the year, not just at that once a year conversation – what’s the right way to go about it?

If you supervise or manage team members, this webinar will thoroughly prepare you to approach these conversations with confidence.

What we cover:

Performance in practice – are we doing this right?

• Best practice techniques across the year
• What makes the difference and when to have a conversation
• Signs a performance issue is developing
• When to have performance conversations
• The outcome of a passive approach
• Guidelines for planning behavioural feedback
• Managing emotions when giving feedback – don’t make it personal
• Motivating the need for staff to change their behaviour

Setting Up Powerful Performance Reviews 

• Setting the scene and giving context to a review
• Managing expectations of staff and managers
• What goes wrong – common performance review errors
• How to prepare for a performance discussion
• Positive and corrective feedback – the 5:1 ratio
• Keeping staff motivated who don’t get a promotion or salary increase

Making performance management meaningful

• Writing SMART performance objectives and key performance indicators 
• Employee participation in setting goals 
• Setting goal areas to be addressed 
• Providing the necessary follow-up action

Registration to this event includes:

• 1.5 hour (est.) on-demand event
• 3 month access to Q&A embedded webinar recording after purchase
• Reference notes